Whether you’ve already booked your stay, or are thinking about it, we want you to experience a worry free vacation. COVID-19 FAQs

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Frequently Asked Questions

There are so many things to think about as you plan your vacation to Montana, especially now with the Coronavirus impacting these decisions. Let us help and ease the process by answering general frequently asked questions below. We’ve adjusted some of our practices and policies to best suit our guests and employees during these times.

Don’t see your specific question, contact us for additional assistance today!

  • COVID-19 - What is your cleaning process?


    Stay Montana has enhanced protocols of our already highest standards for cleanliness during these times:

    Stay Montana Professional Cleaning Standards

    • Cleaning products (CDC approved) applied with microfiber cloths
    • Sheets and Towels are laundered by a commercial laundry facility (not in the home)
    • Professionally trained cleaning staff using personal protective equipment
    • Disinfection of high touch areas using a pressurized sprayer (or electrostatic sprayer) – counters, light switches, remotes, door handles
    • Private Hot Tubs are drained, sanitized, & refilled before each new arrival
    • Property is stocked with sanitizing wipes for guest use
    • Individually packaged, eco-friendly shampoo, conditioner, and soap.
    • Requiring a 1 day gap between stays to allow extra time for thorough cleaning and sanitization.

  • COVID 19 - What is your cancellation policy?

    Due to current circumstances, we’ve revised our cancellation policy for new reservations made directly through Stay Montana reservations center or website. New reservations made on or after 5.13.2020 are eligible for a 100% refund, minus the 5% booking fee when canceled 14 or more days prior to arrival. This applies to new reservations arriving May 1 – November 1, 2020 only.


    If your reservation was made prior to 5.13.2020, please refer to the cancellation policy outlined in your vacation rental agreement, as that is the policy that will apply.

  • COVID 19 - What are local/state regulations?

    The State of Montana has lifted the 14 day self-quarantine beginning June 1, 2020. We ask our guests to follow the requirements of our local and state regulations so we can all stay safe and healthy!

    Montana has continued it’s re-opening with Phase 2 . Check here for more information: Visit MT Travel Alerts

  • COVID 19 - What's the interaction with staff?

    Our properties all provide 24 hour self-check-in with smart locks or lockboxes. We also conduct virtual home orientations with in home tablets or a guest app. Our property managers and concierge team is also available 24 hours a day for further assistance.

  • COVID 19 - Is Yellowstone National Park open?

    Yellowstone National Park announced 5.13.2020 that they will begin a Phase 1 re-opening with only the Wyoming entrances opening. The Montana entrances remained closed until further notice. The press release for this announcement can be found here .

    For most recent updates please visit: Yellowstone National Park

  • COVID 19 - Is Glacier National Park open?

    Glacier National Park is currently closed to visitors. For most recent updates please visit:

    Glacier National Park

  • How do I check-in?

    Check-in instructions will be sent 7 days prior to arrival. Our instructions give you directions to the home and the lock code to access your home. Our check-in time is 4:00 pm, if you would like an early check-in our concierge can assist with your request. Our staff will meet each guest at the property shortly after arrival for a home orientation if your arrival is before 7:00 pm. Arrivals after 7:00 pm our concierge will arrange a home orientation in the morning.

  • What is check-out time?

    Our check-out time is 10:00 am. If you are interested in a late check-out our concierge can assist with your request 48 hours prior to departure.

  • Is there a cleaning fee?

    Yes, all our properties charge a cleaning fee for each guest stay. We also offer guests a mid-stay cleaning option at a reduced cost.

  • What do you provide in your home?

    All our homes are furnished with paper towels, toilet paper, tissue, dish soap, dishwasher soap, garbage bags, new sponge, and laundry detergent. In addition to the home supplies, we provide Bee Kind by Gilchrist & Soames shampoo, conditioner, & soap in each bathroom.

  • Do I need to bring towels and linens?

    No, all our homes provide professionally laundered towels and sheets for your stay.

  • Can I bring a pet?

    We do have a select few of our homes that are dog-friendly, allowing one dog. You can find these homes using the dog friendly search filters on our website. Our concierge team will collect information about your dog shortly after booking. We do not allow puppies (under 1 year old), aggressive breeds or other animals (cats, etc.).

  • What service does your concierge provide?

    Our goal is to provide an amazing Montana experience and in addition to providing information on our vacation homes, our concierge will assist guests with any vacation planning needs. On a daily basis our team is assisting with restaurant recommendations, dinner reservations, fly fishing, snowmobiling, Yellowstone tours, lift tickets, ski rentals, dog sledding, rafting, horseback riding and so much more.

  • What airport should I fly into?

    Bozeman Yellowstone International Airport (BZN) services all our destinations.

    Bigfork/Flathead Valley is most easily accessed through Missoula International Airport (MSO) and Glacier Park International Airport (FCA) in Kalispell.

  • Should I rent a car?

    Montana is a Big Sky Country and the best way to explore all its beauty is to have your own car. We do recommend a 4wd vehicle in the winter and guests of Big Sky do have several shuttle options if your preference is not to drive.

  • What are your cancellation policy and payment schedule?

    All our properties are 100% refundable 60 days prior to arrival, minus the 5% booking fee. Cancellation made 59 days or less from the arrival date are non-refundable.

    For reservations made after 4.22.2020 please see COVID-19 Flexible cancellation policy in the FAQ above.

    We strongly encourage guests to purchase our Rental Guardian Travel Insurance to protect against any unforeseen circumstances that would prevent you from enjoying your Montana vacation.

  • Do you have cribs & high chairs?

    We do have pack-n-play cribs, high chairs, and air mattresses available for our guests to rent. Please contact your concierge for availability and pricing.