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Frequently Asked Questions

There are so many things to think about as you plan your vacation to Montana, especially now with the Coronavirus impacting these decisions. Let us help and ease the process by answering general frequently asked questions below. We’ve adjusted some of our practices and policies to best suit our guests and employees during these times.

Don’t see your specific question, contact us for additional assistance today!

  • What is your cancellation policy?

    master cancel worry free booking

    NEW! Reservations made on or after 6.17.2020 are eligible for a 100% refund if canceled 2 days prior to arrival.

    We are protected by Master Cancel which removes the stress and worry from booking your next vacation rental. You can cancel up to and including 2 days before the check in date. Master Cancel’s flexible terms & conditions allow you to book with confidence, knowing that if you cancel for unforeseen circumstances, we will refund you in full.

    If your reservation was made prior to 6.17.2020, please refer to the cancellation policy outlined in your vacation rental agreement, as that is the policy that will apply.

  • Do you offer Travel Insurance? And do I need it?

    Yes, we strongly encourage guests to purchase our Rental Guardian Travel Insurance to protect against any unforeseen circumstances that would prevent you from enjoying your Montana vacation.

    Reasons to purchase Travel Insurance:

    • Valuable protections like trip interruption, medical coverage, emergency evacuation & baggage delay.

     

  • What is your cleaning process?

    Stay Montana has enhanced protocols of our already highest standards for cleanliness during these times:

    Stay Montana Professional Cleaning Standards

    • Cleaning products (CDC approved) applied with microfiber cloths
    • Sheets and Towels are laundered by a commercial laundry facility (not in the home)
    • Professionally trained cleaning staff using personal protective equipment
    • Disinfection of high touch areas using a pressurized sprayer (or electrostatic sprayer) – counters, light switches, remotes, door handles
    • Private Hot Tubs are drained, sanitized, & refilled before each new arrival
    • Individually packaged, eco-friendly shampoo, conditioner, and soap.
    • Requiring a 1 day gap between stays to allow extra time for thorough cleaning and sanitization.

  • COVID 19 - What are local/state regulations?

    The State of Montana has lifted the 14 day self-quarantine beginning June 1, 2020. We ask our guests to follow the requirements of our local and state regulations so we can all stay safe and healthy!

    Montana has continued it’s re-opening with Phase 2 . Check here for more information: Visit MT Travel Alerts

  • COVID-19 - Local Regulations Affecting Pools

    The Hidden Village Pools remain closed due to Montana Reopening regulations. Silver bow & Glacier pools are now open.

  • What's the interaction with staff?

    Our properties all provide 24 hour self-check-in with smart locks or lockboxes. We also conduct virtual home orientations with in home tablets or a guest app. Our property managers and concierge team is also available 24 hours a day for further assistance.

  • Is Yellowstone National Park open?
  • Is Glacier National Park open?

    The West entrance to Glacier National Park is now open!

    For most recent updates please visit:  Glacier National Park

  • When do Big Sky Resort & Whitefish Mountain Resort open & what activities are open?

    Big Sky Resort

    • Golf – OPEN
    • Scenic Lift Access – June 26, 2020
    • Mountain Biking – June 26, 2020
    • Basecamp Activities – July 1, 2020
    • Lone Peak Expedition – July 18, 2020

    For more info view the Big Sky Resort Summer Activities page.

    Whitefish Mountain Resort

    • OPEN for scenic lift rides, mountain biking, hiking, ziplining, alpine slides, aerial adventure park, strider bike park and summer tubing.

    For more info view the Whitefish Mountain Resort Summer Activities page.

  • How do I check-in?

    Check-in instructions will be sent 7 days prior to arrival. Our instructions give you directions to the home and the lock code to access your home. Our check-in time is 4:00 pm, if you would like an early check-in our concierge can assist with your request.

  • What is check-out time?

    Our check-out time is 10:00 am. If you are interested in a late check-out our concierge can assist with your request 48 hours prior to departure or you can request it on your in property tablet.

  • Is there a cleaning fee?

    Yes, all our properties charge a cleaning fee for each guest stay. If the home has a private hot tub, the cleaning fee includes a drain, clean and fill for the hot tub. This service is completed between each guest.

     

    We also offer guests staying between 7-30 days a mid-stay cleaning option at a reduced cost. Please reach out to the concierge to request this service or you can do so on your in property tablet.

    For extended stays of 31 days or longer, a required mid-stay cleaning fee will be automatically applied at time of booking. This cleaning will be scheduled with you and the concierge around the 31st day of your stay.

  • What do you provide in your home?

    All our homes are furnished with paper towels, toilet paper, tissue, dish soap, dishwasher soap, garbage bags, new sponge, and laundry detergent. In addition to the home supplies, we provide travel sized Bee Kind by Gilchrist & Soames shampoo, conditioner & soap in each bathroom.

  • Do I need to bring towels and linens?

    No, all our homes provide professionally laundered towels and sheets for your stay.

  • Can I bring a pet?

    We do have a select few of our homes that are dog-friendly, allowing one dog. You can find these homes using the dog friendly search filters on our website. Our concierge team will collect information about your dog shortly after booking. We do not allow puppies (under 1 year old), aggressive breeds or other animals (cats, etc.).

  • What service does your concierge provide?

    Our goal is to provide an amazing Montana experience and in addition to providing information on our vacation homes, our concierge will assist guests with any vacation planning needs. On a daily basis our team is assisting with restaurant recommendations, dinner reservations, fly fishing, snowmobiling, Yellowstone or Glacier National Park tours, lift tickets, ski rentals, dog sledding, rafting, horseback riding and so much more.

  • What airport should I fly into?

    Bozeman Yellowstone International Airport (BZN) services all our destinations.

    Bigfork/Flathead Valley is most easily accessed through Missoula International Airport (MSO) and Glacier Park International Airport (FCA) in Kalispell.

  • Should I rent a car?

    Montana is a Big Sky Country and the best way to explore all its beauty is to have your own car. We do recommend a 4wd vehicle in the winter and guests of Big Sky do have several shuttle options if your preference is not to drive.

  • Do you have cribs & high chairs?

    We do have pack-n-play cribs, high chairs, and air mattresses available for our guests to rent. Please contact your concierge for availability and pricing.