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Frequently Asked Questions

There are so many things to think about as you plan your vacation to Montana. Let us help and ease the process by answering general frequently asked questions below.

Don’t see your specific question, contact us for additional assistance today!

  • When do Big Sky Resort & Whitefish Mountain Resort open & close for winter?
  • Should I buy lift tickets ahead of time?
  • How do I check-in?

    Check-in instructions will be emailed 7 days prior to arrival. Our instructions give you directions to the home and the lock code to access your home. Our check-in time is 4:00 pm, if you would like an early check-in our concierge can assist with your request. We also text you a link to our digital property guide 2 days prior to arrival.

  • What is check-out time?

    Our check-out time is 10:00 am. If you are interested in a late check-out our concierge can assist with your request 48 hours prior to departure.

  • What do you provide in your home?

    Stay Montana provides a complimentary starter kit of amenities to make your stay more comfortable.

    Linens: Sheets | Pillows | Blankets | Comforters | Body Towels | Hand Towels | Hot Tub Towels (if the property is listed as having a private hot tub.)

    Hygiene: 1 individual travel sized Bee Kind by Gilchrist & Soames soap, shampoo and conditioner per bathroom. These are eco-friendly products to support our sustainability efforts.

    Household: 2 rolls of toilet paper per bathroom | 2 extra trash bags per can

    Kitchen: Salt & Pepper | 2 rolls of paper towels | 10 dishwasher tablets (if the property is listed as having a dishwasher) | 1 bottle liquid dish soap | 1 Sponge

    Laundry: 10 Laundry detergent pods (if the property is listed as having a washer and dryer in the unit)

    Most homes have a basic supply of spices, but we do not stock pantries. There are coffee filters, but no coffee. Firewood, a lighter and fire-starters are provided for properties with wood-burning fireplaces. You are responsible for the purchase of any additional items you may require during your stay.

  • Do you offer Travel Insurance? And do I need it?

    red-sky-travel-insurance-vector-logoYes, we strongly encourage guests to purchase our RedSky Travel Insurance to protect against any unforeseen circumstances that would prevent you from enjoying your Montana vacation.

    Travel Insurance offers valuable protections like trip interruption, medical coverage, emergency evacuation & baggage delay. We offer Mountain Trip Preserver and Cancel For Any Reason Policies, more info from RedSky Travel Insurance here. Buy Travel Insurance now!


  • Can I bring a pet?

    We do have a select few of our homes that are dog-friendly, allowing one dog. You can find these homes using the dog friendly search filters on our website. Our concierge team will collect information about your dog shortly after booking. We do not allow puppies (under 1 year old), aggressive breeds or other animals (cats, etc.).

  • What service does your concierge provide?

    Our goal is to provide an amazing Montana experience and in addition to providing information on our vacation homes, our concierge will assist guests with any vacation planning needs. On a daily basis our team is assisting with restaurant recommendations, dinner reservations, fly fishing, snowmobiling, Yellowstone or Glacier National Park tours, lift tickets, ski rentals, dog sledding, rafting, horseback riding and so much more.

  • What airport should I fly into?

    Bozeman Yellowstone International Airport (BZN) services all our destinations.

    Bigfork/Flathead Valley is most easily accessed through Glacier Park International Airport (FCA) in Kalispell or Missoula International Airport (MSO).

  • Should I rent a car?

    Montana is Big Sky Country and the best way to explore all its beauty is to have your own car. We highly recommend a 4WD vehicle in the winter and guests of Big Sky & Whitefish do have several shuttle options if your preference is not to drive.

    Make sure to reserve your rental car early! If you’re having trouble finding a car rental, Turo, a carsharing company, can be a good option.

  • Do you have cribs & high chairs?

    We have recommended rental companies in each destination that can supply these items. Please contact our concierge team for assistance.

  • What is your cancellation policy?

    Stay Montana has a 30 day cancellation policy for new bookings. In such instances, your advance payment will be refunded to your credit card, minus the booking fee (6% of the rental rate) and taxes paid.

    For existing bookings, please refer to your Vacation Rental Agreement for the applicable policy.


  • RV/Camper Parking

    We’re sorry, our vacation rental homes are not able to accommodate RV, camper or trailer parking. Please let us know if you need assistance finding parking for a large vehicle and we will do our best to help. RVs may not be occupied while parked on-site.

  • Where should I ship items for my stay?

    If you’re planning on shipping items that you would like placed in your home, please ship them via UPS or FedEx directly to the home address. Items must arrive during your stay. We cannot be responsible for items shipped before your arrival.

  • What sustainability efforts are in place?

    We provide eco-friendly Bee Kind toiletries to guests and make every effort possible to make our properties sustainable.