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General FAQs

There are so many things to think about as you plan your vacation to Montana. Let us help and ease the process by answering general frequently asked questions below. Don’t see your specific question, contact our office for additional assistance today!

  • How do I check-in?

    Check-in instructions will be sent 7 days prior to arrival. Our instructions give you directions to the home and the lock code to access your home. Our check-in time is 4:00 pm, if you would like an early check-in our concierge can assist with your request. Our staff will meet each guest at the property shortly after arrival for a home orientation if your arrival is before 7:00 pm. Arrivals after 7:00 pm our concierge will arrange a home orientation in the morning.

  • What is check-out time?

    Our check-out time is 10:00 am. If you are interested in a late check-out our concierge can assist with your request 48 hours prior to departure.

  • Is there a cleaning fee?

    Yes, all our properties charge a cleaning fee for each guest stay. We also offer guests a mid-stay cleaning option at a reduced cost.

  • What do you provide in your home?

    All our homes are furnished with paper towels, toilet paper, tissue, dish soap, dishwasher soap, garbage bags, new sponge, and laundry detergent. In addition to the home supplies, we provide Bee Kind by Gilchrist & Soames shampoo, conditioner, lotion, & soap in each bathroom.

  • Do I need to bring towels and linens?

    No, all our homes provide towels and professionally laundered sheets for your stay.

  • Can I bring a pet?

    The majority of our homes are not pet-friendly. We do have a select few of our homes that are pet-friendly, to get approval for these home please contact our reservations agents.

  • What service does your concierge provide?

    Our goal is to provide an amazing Montana experience and in addition to providing information on our vacation homes, our concierge will assist guests with any vacation planning needs. On a daily basis our team is assisting with restaurant recommendations, dinner reservations, fly fishing, snowmobiling, Yellowstone tours, lift tickets, ski rentals, dog sledding, rafting, horseback riding and so much more.

  • What airport should I fly into?

    Bozeman Yellowstone International Airport (BZN) services all our destinations.

  • Should I rent a car?

    Montana is a Big Sky Country and the best way to explore all its beauty is to have your own car. We do recommend a 4wd vehicle in the winter and guests of Big Sky do have several shuttle options if your preference is not to drive.

  • What are your cancellation policy and payment schedule?

    All our properties are 100% refundable 60 days prior to arrival. Cancellation made 59 days or less from the arrival date are non-refundable. We strongly encourage guests to purchase our CSA Travel Protection Insurance to protect against any unforeseen circumstances that would prevent you from enjoying your Montana vacation.

  • Do you have cribs & high chairs?

    We do have pack-n-play cribs, high chairs, and air mattresses available for our guests to rent. Please contact your concierge for availability and pricing.